County council to slash its help desk hours in Bassetlaw

Guardian News
Guardian News

NOTTS County Council is set to reduce the hours of its customer service point at the beginning of next month.

Worksop resident’s will no longer be able to seek information and advice from council staff on Thursdays at their Queens Buildings base.

The service will also be unavailable on weekdays before 9am or between 4pm-5pm.

Proposals will see a 13-hour reduction of contact time with the public every week.

Deputy leader of Notts County Council Martin Suthers said: “We have to make the most of our reducing budgets so we have organised our opening days at our Worksop facility to take advantage of market days in the town when more people need advice and information.”

“We have three customer service points across Bassetlaw as it has a widely dispersed population and we want to ensure residents can access face-to-face advice when needed.”

The Potter Street service will be open Mondays, Tuesdays, Wednesdays and Fridays 9am to 4pm, from Friday 1st July.

The helpdesk in Retford at the town’s council offices will continue on Tuesdays and Thursdays between 9am and 4pm - an overall reduction of two hours a week.

Residents in Harworth can access information at the town’s parish council offices from 9am to 12pm on Fridays.

The facilities are manned by trained advisors who can help with information on services run by the council, including partner organisations, and assist with the completion of forms.

What do you think to the reduction in hours? Call the Guardian on 01909 500500.