Ambulance service celebrates Good rating by watchdog


East Midlands Ambulance Service NHS Trust chiefs are celebrating after it was  rated "good" by the Care Quality Commission (CQC).

East Midlands Ambulance Service NHS Trust chiefs are celebrating after it was rated "good" by the Care Quality Commission (CQC),

Inspectors found the service had new ways of call handling, which helped staff better deal with major incidents.

The trust was rated as outstanding for being "caring", one of the CQC's key grading areas.

Previously, EMAS was rated ‘requires improvement’ at the last full inspection in 2017, and a huge amount of focussed work has taken place to improve the service to this ‘Good’ rating.

Chief Executive Richard Henderson said: “I am immensely proud of everyone at EMAS for their tireless work and total commitment to seeing significant improvements here at EMAS in recent years.

"This new rating of ‘Good’ overall with ‘Outstanding’ for caring is a tremendous success not only for all our colleagues who work and volunteer at EMAS, but for our patients, their loved ones, and the organisations and individuals who work closely with us too.

The report also includes areas for improvement which support us in our journey to become an outstanding organisation. We’re currently working through the report and the plans already in place at EMAS to ensure we keep on track and focused on the right things.”

The CQC report includes several areas of outstanding practice, services and care including:

the introduction of our Urgent Care Transport Service.

the Conversation Café staff engagement tours, and use of augmented reality posters by the Communications team.

the management of frequent callers by the Frequent Callers Team.

innovative training delivered by our Hazardous Area Response Team.

Pauline Tagg, Chairman of the Trust Board at EMAS, said: “We are absolutely delighted with the outcome of this inspection and our rating is testament to the hard work of all our ambulance colleagues.

"Over the last few years, the Trust Board has been dedicated to delivering our quality improvement plans (created in response to the 2015 and 2017 CQC rating).

"We have also prioritised proactive recruitment and investment in frontline services, working to develop our culture and leadership teams, our ‘Big 3’ vision and strategic objectives, and the sheer hard work and commitment of colleagues working across EMAS to develop and provide quality services, has clearly been recognised."