Notts: Severn Trent see big drop in customer complaints

Guardian News
Guardian News

The number of complaints received from Severn Trent Water customers has fallen by nearly 14 per cent in the past year, according to the latest figures published by the Consumer Council for Water.

The consumer watchdog’s report on national water customer complaints said figures fell by 13.8 per cent inthe last 12 months.

Simon Mullan, customer relations manager for Severn Trent, said: “We’re pleased that complaints continue to fall, we care about our customers and we take pride in what we do.”

“However, we will not cease in our efforts to continually drive down complaints by working with customers and listening to what they want from us. Any time a customer has to contact us because something has gone wrong, it’s disappointing.”

“We take each complaint very seriously and are working to respond to our customers’ priorities and we’ve recently made a lot of advances to make it easier for our customers to engage with us.”

“Our new mobile website allows customers to pay bills, report a leak or view nearby incidents. But we know that not everyone likes technology, so we still have plenty of people in our call centres who are happy to help in any way they can.”