Tenants in Bassetlaw are looking forward to a promising future after A1 Housing unveiled its new tenant compact.
A1 Housing is the Arms Length Management Organisation (ALMO) in charge of Bassetlaw Council’s housing stock, and after consultation both in the boardroom and with tenants, has officially signed the new document, which aims to build on its successful foundations.
Taking its cue from their core aims, the new compact aims to make further improvements to the way they operate.
Samantha Roberts, A1’s customer services manager, said: “This is the fourth compact we’ve released, and each one has set out how we want to work with our customers.”
“The way we connect with each other has changed dramatically over the last ten or five years, even the last week, and we have to be continue adapting to the needs of our tenants.”
A key focus of the new document is a drive for accessibility and democracy through increased feedback, promoting greater involvement and influence for tenants at every stage of the decision-making process.
Daily Facebook surgeries, scrutiny panels and an expansion of the A100 tenants’ club are part of the developing customer focus.
A1 chairman Michael Bowskill said: “We’ve achieved a great deal in the last seven years - we aimed to improve 5,400 houses through the national Decent Homes scheme and acheived nearly 7,000 - and this new compact will help us continue to do that.
“A big part of that is by involving tenants. By doing so we get a two-way conversation, and tenants can see the results - they say and we do.”
As Bassetlaw covers large rural areas, A1 has had to struggle against inaccessability and difficulties for tenants making it to consulations.
In response, staff have increased their range of digital services, allowing those in more remote areas of the region to engage with their landlords.
Managing director Bernard Coleman said: “Bassetlaw is such a diverse area, and there are some people who can’t get into the towns for events like this, whether it’s because of transport links or other commitments.”
“In those cases, having simple digital platforms like Facebook is essential to engage those tenants.”
“Our success has been down to our combination of private sector excellence with public sector ethos. With this new compact, we hope to continue in that vein.”
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