Bassetlaw: Hospital feedback published

Patient feedback from Doncaster and Bassetlaw Hospitals over the last three months has been published.

The national ‘Friends & Family Test’ has been in place across England since April to gather views and opinions.

Patients who attend A&E or stay overnight are asked to complete the survey within 48 hours of leaving hospital.

It asks ‘How likely are you to recommend our ward/A&E department to your friends and family if they needed similar care or treatment?’

Responses range from ‘Extremely Likely’ to ‘Extremely Unlikely’ and patients can add further information if they choose.

Scores ranging from 100 to -100 are then calculated for each ward and department.

The scores and response rates for Doncaster Royal Infirmary, Bassetlaw Hospital and Montagu Hospital in Mexborough will be published monthly at www.dbh.nhs.uk.

National results are available at http://www.england.nhs.uk/statistics.

Recent results for Doncaster and Bassetlaw Hospitals are slightly above the national average.

Deirdre Fowler, acting director of nursing, midwifery and quality at the Trust, said: “This feedback is a valuable way of assessing and enhancing our quality of care, so we would encourage all patients to take part.

“We do listen and respond to what our patients and visitors say, and make improvements - one recent example has been the introduction of open visiting hours on many wards from 11am to 8pm.”

“We are also introducing dining companions where patients said they would like more support at mealtimes.”

The Trust gains feedback from patients in a number of ways including surveys, thank-you letters, compliments and complaints, and other online feedback.